Refund Policy
At TAMBS' WORLD LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
You may be eligible to return an item if:
The item was received damaged or defective.
You received the wrong item.
The item is significantly different from the product description.
The item is unused, in its original condition, and in its original packaging.
To be eligible for a return, you must contact us within 5 days of receiving your order.
2. Non-Returnable Items
The following items are generally not eligible for returns or refunds:
Used or damaged items caused by the customer.
Items returned without original packaging.
Personal care and hygiene products.
Perishable goods.
Gift cards and downloadable products.
Clearance or final-sale items.
3. Refunds
Refunds may be approved under the following circumstances:
The item arrives damaged or defective.
The wrong item was delivered.
The order was not delivered within a reasonable timeframe and is confirmed lost by the shipping carrier.
The item is returned and inspected according to our return requirements.
Approved refunds will be issued to the original payment method used for the purchase.
4. Refund Processing Time
Once your refund request is approved:
Refunds are typically processed within 5–7 business days.
Processing times may vary depending on your bank, payment provider, or financial institution.
5. Order Cancellations
Orders may be canceled only before they have been processed or shipped.
If your order has already been shipped, cancellation will no longer be possible, and the standard return process will apply.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
Your order number
A description of the issue
Clear photos of the item received
Photos of the packaging
We will review your claim and provide an appropriate solution, which may include a replacement, store credit, or refund.
7. Return Shipping Costs
If the return is due to our error (wrong item, defective product, or damaged item), we may cover or reimburse reasonable return shipping costs where applicable.
If the return is due to customer preference, the customer may be responsible for return shipping costs.
8. Late or Missing Refunds
If you have not received your approved refund:
i. Check your bank account again.
ii. Contact your payment provider or bank.
iii. Allow additional processing time.
If you still have not received your refund after these steps, please contact us.
9. Contact Us
For refund and return requests, please contact:
TAMBS' WORLD LTD
📞 Customer Support:
+234 703 916 3875
+234 915 606 8004
📧 Email: [tamunokeipiringobenjaminharry@gmail.com]
We are committed to resolving customer concerns fairly and promptly.
Thank you for shopping with TAMBS' WORLD LTD. 🌍🛍️📦